Privacy Policy

1. Scope of Our Services 

clear-voyage.com provides travel-related services through two distinct service models.

The first model covers tours and experiences that are planned, operated, and delivered directly by us. For these services, we collect only the personal information needed to confirm bookings, communicate essential details, and meet safety and operational requirements.

The second model involves affiliate referrals. Through our website, we may introduce you to third-party travel providers, including economybooking.com, trip.com, localrent.com, Tiqets, and similar services. If you decide to book through one of these providers, the booking process takes place entirely on their platform. We do not handle, receive, or store any personal or financial information connected with those bookings.

Each affiliate partner manages personal information in accordance with its own privacy policy. We encourage you to review the relevant policy before completing any booking with a third party.

2. Personal Information We Collect

We collect only the personal information that is reasonably necessary for our business operations and communication with you. Depending on how you interact with us, this may include:

• Your full name

• Your email address

• Your phone number when required for direct tour bookings

• Information you choose to provide through enquiry forms, emails, or other communications

We do not collect payment details, identification documents, or booking records for affiliate services. Any such information is collected and managed by the external provider you choose to engage with.

3. When Personal Information Is Provided

Personal information may be provided to us in several situations, including when you:

• Book a tour or experience that we operate directly

• Subscribe to receive newsletters or travel updates

• Contact us with questions, requests, or enquiries

• Submit feedback, reviews, or online forms

If you provide personal information about another individual, you confirm that you have their consent to do so and that they are aware of this Privacy Policy.

4. Purpose of Collecting Information

We collect and use personal information only for legitimate business purposes. These purposes may include:

• Responding to enquiries and providing customer support

• Processing and administering bookings for our direct services

• Communicating important updates about tours or services

• Sending marketing or promotional content where you have chosen to receive it

• Analysing website usage through aggregated and non-identifying data

You can withdraw your consent to receive marketing communications at any time by using the unsubscribe option provided in our messages.

5. Advertising and Personalisation Preferences

We and selected advertising partners may collect information about browsing activity to display advertising that may be relevant to your interests. This information is typically collected through cookies or similar technologies.

You can opt out using:

• NAI Consumer Opt-Out (US & global) https://optout.networkadvertising.org/

• DAA WebChoices (US) https://optout.aboutads.info/

• YourAdChoices Canada https://youradchoices.ca/en/tools

• EDAA Your Online Choices (Europe/UK) https://www.youronlinechoices.com

Using the AppChoices app for mobile devices:

• AppChoices for iOS https://apps.apple.com/app/appchoices/id894822870

• AppChoices for Android https://play.google.com/store/apps/details?id=com.DAA.appchoices

6. Cookies and Analytics

Our website uses cookies and similar technologies to support functionality and improve the user experience. Cookies help us understand how visitors use the site and allow certain features to operate correctly.

Cookies used on our website may include: 

• Cookies that are essential for basic website operation

• Cookies used to analyse traffic and usage patterns

• Cookies that store user preferences and settings

You can control or disable cookies through your browser settings. Please be aware that some parts of the website may not function as intended if cookies are disabled.

7. Third-Party Services

Our website may contain links to external websites operated by third-party travel providers. These links are provided for convenience and information only.

Once you leave our website, the privacy policies and practices of the external provider apply. We do not control how third parties collect, use, or protect personal information and are not responsible for their data handling practices.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. Sharing of Personal Information

We do not sell, rent, or trade personal information. Personal information may be disclosed only in limited circumstances, including: 

• Where disclosure is required by law or regulation

• Where you have provided consent

• Where disclosure is necessary to service providers who assist with our website operations or direct services

Any service providers we work with must handle personal information securely and in accordance with applicable privacy obligations.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Security measures include restricted access controls and appropriate technical safeguards.

While we make every effort to protect personal information, no method of online transmission is completely secure. By using our website, you acknowledge the general risks of online communication.

10. International Data Transfers 

Some affiliate travel providers operate outside Australia. If you choose to engage with one of these providers, your personal information may be transferred, stored, or processed overseas.

We do not control how overseas providers handle personal information. Their own privacy policies and legal obligations apply. We recommend reviewing those policies to understand how your information may be managed.

11. Access and Correction Requests 

You have the right to request access to the personal information we hold about you and to ask for corrections if that information is inaccurate, incomplete, or outdated.

Requests will be handled within a reasonable timeframe and securely. You may be asked to verify your identity before we process your request. 

Requests can be submitted by contacting: info@clear-voyage.com

12. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, service or partnership updates, or improvements in how we manage personal information.

The most current version of this policy will always be published on our website. Continued use of our website or services after an update indicates acceptance of the revised policy.

13. Privacy Complaints

If you believe that your personal information has not been handled in accordance with this Privacy Policy, you may contact our Privacy Officer to raise a concern.

We will review all complaints carefully and respond within a reasonable timeframe. For security reasons, we may need to confirm your identity before addressing certain matters.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992 or visit www.oaic.gov.au.

14. Opting Out of Direct Marketing

You may choose to stop receiving marketing communications from us at any time. This can be done by:

• Using the unsubscribe link included in our emails

• Contacting our Privacy Officer directly

Opting out of marketing communications does not affect other forms of general advertising that may still appear.

15. Contact Details

If you have questions about this Privacy Policy, wish to access or correct your information, or would like further details about how we manage personal information, please contact our Privacy Officer.

Email: info@clear-voyage.com