Refund Policy

1. Policy Overview

We make every effort to ensure that bookings and purchases made through our platform are handled efficiently and reliably. This Refund Policy explains the way cancellations and refunds are processed for any products or services reserved through our platform. Many bookings are supplied by external providers, and refund eligibility is largely determined by the supplier’s terms displayed at the time of booking and included in your confirmation details.

2. Situations in Which a Refund May Be Reviewed

A refund request may be considered under circumstances including the following:

You cancel your booking within the cancellation timeframe for your booking.
A payment issue occurs, such as a duplicate charge or a technical billing error.
The service cannot be delivered due to unexpected circumstances beyond reasonable control, including natural disasters or regulatory disruptions.

When requesting a refund, you must provide valid proof of booking or payment, such as a confirmation email, invoice, or transaction receipt.

3. Cancellation Rules and Refund Timeframes

You may submit a cancellation request within five days of the purchase date for a full refund, provided the booking is refundable, and the supplier’s policy allows cancellation within that period.
Requests received after the applicable cancellation deadline may be declined, unless exceptional circumstances apply.
If a refund is approved, it is normally processed within seven business days. Final settlement times may vary depending on your bank or payment service provider.

4. Non-Refundable Items and Charges

Certain bookings and charges are not eligible for a refund. These include, but are not limited to:

Service fees, processing charges, and payment processing fees, unless a refund is required by law.

4.1 Accommodation and Hotel Reservations

Accommodation or hotel bookings may be non-refundable in the following situations:

Cancellation takes place after the free cancellation deadline, if one is offered.
You fail to check in, do not attend, or leave the accommodation earlier than booked.
The booking was made under special conditions, like promotional, discounted, restricted, or non-refundable rates.

4.2 Activities, Tickets, and Tours

Tours, tickets, and activity bookings may not be refundable if:

The booking is clearly stated as non-refundable, and cancellation is not permitted.
You cancel within the operator’s restricted period, such as 24, 48, or 72 hours before the scheduled start time.
You have missed the scheduled start time due to late arrival or non-attendance.

5. Submitting a Refund Request

To request a refund, please follow these steps:

1. Email us at info@clear-voyage.com

2. Provide your booking or order reference along with the brief reason for your request

3. We will review your request and respond within two(2) to three(3) business days

6. Cancellations Initiated by Us

In limited circumstances, we may cancel a booking due to factors outside our control, including government actions, natural disasters, or technical problems. Where applicable, we will offer one of the following options:

a refund, subject to the supplier’s applicable terms, or
an alternative arrangement of similar value, subject to availability

7. Third-Party Bookings

If your booking was made through a partner or third-party platform, their cancellation and refund policies may apply. You may need to submit your request directly to them, as we may not have access to their payment systems or control over their decisions, processing times, or outcomes.

8. Contact Information

For questions relating to refunds, cancellations, or a specific booking, please contact us at:

Email: info@clear-voyage.com